Warranty Policy

At Lips Beauty, we are committed to providing high-quality products and customer satisfaction. This Warranty Policy (referred to as the “Policy”) outlines the rights and conditions of the warranty for the products we offer.

1. Warranty Period

We provide a warranty for our products for [12 months] from the date of purchase. The specific warranty duration will be clearly stated in the product information or on the purchase invoice.

2. Warranty Benefits

The warranty covers products that are defective due to manufacturing faults or damage during normal use. Below are the warranty benefits you may receive:

Free repair for technical defects.
Replacement of the product if it cannot be repaired.
Refund if the product cannot be repaired or replaced.

3. Warranty Conditions

To qualify for warranty service, the product must meet the following conditions:

The product is still within the warranty period.
The product has not been damaged due to misuse, accidents, or external factors such as water, fire, or impact.
A purchase invoice or proof of purchase is provided.

4. Warranty Process

To request warranty service, please follow these steps:

Contact our customer service team via the email or phone number provided on our website.
Provide detailed information about the product and the reason for the warranty request.
We will guide you on how to return the product (if necessary) and provide information about the warranty process.

5. Warranty Costs

We will cover all shipping costs for the product being warranted if the defect is due to manufacturing issues.
If the product is not eligible for warranty due to customer misuse, repair and shipping costs will be communicated in advance and must be paid by the customer.