Return Policy

At Lips Beauty, customer satisfaction is our top priority. If you are not fully satisfied with your product, we offer a straightforward and convenient return process. Please refer to the conditions below for more details.

1. Return Conditions

We accept returns under the following conditions:

  • The product is defective or damaged during shipping.
  • The product was delivered incorrectly or does not match the description.

To be eligible for a return, the product must meet these requirements:

  • The item must be unused, in its original packaging with intact labels, and include all accompanying accessories.
  • Return requests must be submitted within [15 days] from the date of receipt.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team via the email or phone number provided on our website.
  2. Provide your order details and a description of the reason for the return.
  3. Once your request is approved, we will guide you on how to return the item.

3. Return Shipping Costs

  • If the product is defective or the error is on our part (e.g., damaged or incorrect items), we will cover the return shipping costs.
  • In other cases, the customer is responsible for return shipping costs.

4. Refunds

  • Once we receive and inspect the returned item, we will notify you of the status of your return.
  • If your return is approved, we will process a refund or send a replacement, based on your preference.
  • Refunds will be issued via the original payment method within [20 business days], depending on your bank’s policies.

5. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been used or are not in their original condition.
  • Items purchased during special promotions or clearance sales (unless they are defective).

6. Contact Us

If you have any questions about our Return Policy, please contact our customer service team via email at [email protected] or by phone at +1 325 658 7948.